Support

Last updated: June 6, 2026

Having trouble with Moneux or need help with your account? We're here for you.

Frequently Asked Questions

How do I add a transaction?

Tap the + button on the Home screen and choose Income, Expense, Investment, or Debt. Fill in the details and tap Save.

How do I set a savings goal?

Go to the Goals tab and tap New Goal. Give it a name, target amount, and optional deadline.

How do I change my currency?

Open Settings → Currency and search for your preferred currency code (e.g. USD, EUR, VND).

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to iPhone Settings → Apple ID → Subscriptions, find Moneux, and tap Cancel.

How do I delete my account?

Open Settings → More Option → Delete Account. This permanently removes your profile and all data. This action cannot be undone.

How do I export my data?

Go to Settings → Export to download all your transactions as a CSV file.

The AI assistant isn't responding. What should I do?

Check your internet connection. If the problem persists, try clearing chat history from Settings → AI Assistant → Clear Chat History and restarting the app.

I forgot to log a transaction. Can I backdate it?

Yes — when adding a transaction, tap the date field to choose any past date.

Contact Support

If you can't find the answer above, email us and we'll get back to you within 2 business days.